Customer Experience: Show Business meets your Business

WORKSHOPS - AWAY DAYS - TRAINING

Eight Billion views

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The X Factor, Big Brother, Q&A, The Celebrity Apprentice

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"Speaking Royalty"

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Eight Billion views ✦ The X Factor, Big Brother, Q&A, The Celebrity Apprentice ✦ "Speaking Royalty" ✦

CUSTOMER EXPERIENCE

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And the Oscar for best Customer Experience goes to …YOU!

There are no Oscars for second place in showbiz. The entire industry revolves around one thing: the audience. Celebrities get the job done, but the real star of the show is you, my viewer. You are my reason for living.

I’ve spent decades producing and leading some of the biggest TV shows on earth, amassing over 8 billion views across the globe. From Big Brother and The Celebrity Apprentice to Dancing with the Stars and The X Factor via Q&A, my job was to attract and keep millions of customers glued to their screens every night, and I did.

Business and Show Business are the same—we have to attract and keep our customers loyal and engaged, because it’s way easier to KEEP customers than look for new ones.

If your business isn’t investing in cool customer experience and entertaining engagement, you’re losing customers, sales, and trust to your competitors - negative reviews, decreased loyalty, and, ultimately, loss of market share. In a world where customers have endless options, they’re grabbing for the remote and they’re gone.

Your customer experiences make or break your business—if it’s not seamless, engaging, and customer-centric, you’re leaving money on the table, and let’s be real, we do like money.

Curious? Let’s talk about you - let’s zoom.

Takeouts:

  • Keeping Customers Hooked: How to create customer experiences so engaging they’ll never want to leave you.

  • Turning Complaints into Comebacks: Master the art of handling complaints, recovering in style, and turning negative experiences into brand loyalty.

  • Creating Emotional Connections: Build deep, emotional connections with your customers—it’s your job to make them love you.

  • Simplifying the Experience: Make your customer journey as seamless and simple as possible—because no one has time for complicated.

  • Feedback Loops That Work: Implement feedback systems that show your customers you’re listening and care about their experience.

I’m sharing Hollywood hacks and big business strategies that I’ve used to keep millions engaged…

These sessions are tailored specifically to your business needs. They’re packed with real-world examples from shows you know and love (or love to hate) and instantly actionable takeaways. Your teams leave armed with the tools to transform your customer experience, boost engagement, and beat your competition.

When you book me, you’re not just hiring a speaker and business development expert—I’m someone who has spent decades mastering the art of keeping audiences engaged and invested, and from running billion-dollar shows, to creating iconic TV moments, I’ve seen firsthand what keeps people coming back for more. My sessions are interactive, practical, and, I am told, wildly entertaining—because when people are laughing, they’re learning.

If you’re ready to make your customer experience and engagement a truly great experience that’s totally engaging, let’s zoom. 

If this sounds like something that could boost your bottom line, let’s zoom.

Biz Dev

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Biz Dev ✦

When you’ve made the biggest shows on earth with the biggest stars, teams, budgets and delivered more than 8 billion views, you get how to entertain and engage audiences.  Well, you’d hope, as my training is created specifically for you, to make people sit up, take notice, and act. 

Even though I say so myself, I deliver killer training, but I guess I would say that, wouldn’t I? But here’s the thing, I don’t just talk about growth—I show you how to make it happen, in a way that sticks, because Show Business is not Show, Show - it’s big business, and it’s cut throat, crazy and hard core.

I’ve worked with everyone from Donald Trump to King Charles, Beyoncé to Buzz Aldrin, Simon Cowell to Richard Branson, leading and creating shows like Big Brother, The X Factor, The Celebrity Apprentice, Dancing With The Stars, and many more, and I’ve shamelessly stolen the smarts from those shows and the strategies from those superstars, to share with you.

That same expertise now fuels the business development programs I create for you. My media and entertainment background is unique—I know how to keep audiences hooked and how to shape brands into global powerhouses - eight billion engagements can’t be wrong. 

When you want your teams to love their business development sessions, to feel it’s time very well spent, is entertaining and makes them the rock stars in your industry.

OK, enough about me - let’s talk about you - let’s zoom.

Let’s Zoom.

Maz’s has other biz dev topics.

Famous Folk

  • "Maz gets the best performances out of everyone."

    HASSELHOFF

  • "Maz has the X Factor - and she’s funny."

    MEL B

  • "She’s the ultimate talent whisperer - revered by talent and networks alike."

    JULIA MORRIS

  • "Effortlessly smooth, clear and direct."

    USHER

  • "Forward thinking, innovative & has a way of bringing out things in people that would otherwise lay dormant."

    GUY SEBASTIAN

  • "Maz is a creative genius."

    MICHAEL VOSS VOSSY

  • "Maz is a genius with people - her’s is a service every company needs."

    MARK BOURIS

  • "Maz is a media legend."

    FITZY

  • "Maz is a legend in the entertainment industry."

    TRACY SPICER

  • "Maz is a hilarious, talented and charming so-and-so."

    TOM BALLARD

  • "We feel lucky to have worked with someone of Maz’s calibre."

    SKETCHSHE

  • "A gift, like no other, of getting the best out of people."

    GEORGE CALOMBARIS 

Marketing & Creative

  • " Maz is the real deal. Most training is dull and delivered by those who have never done it."

    OGILVY

  • "Maz encouraged everyone in the room to think bigger. She has made our entire company better at what we do."

    DENTSU

  • "Her wit, intelligence and sense of humour made for a fantastic session."

    VAYNER X MEDIA USA

  • "I was utterly enthralled. Charm, insight, deadpan humour and razor-sharp repartee."

    ARE MEDIA

  • "Like having a classy jägerbomb at 10am in the morning"

    HARDHAT PRODUCTIONS

  • "Maz is F*cking awesome!!!"

    BBC WORLDWIDE

  • "Working with Maz has been belief changing."

    J. WALTER THOMPSON

  • "Absolutely hysterical, incredible and engaging speaker! Could not recommend Maz more!!"

    OLIVER AGENCY - LONDON

Retail

  • "Had us all hanging on her every word, delivering the best content I’ve heard all year."

    COCA COLA

  • "An absolutely magnificent presentation."

    BUNNNINGS

  • "Maz was amazing and touched on some really great insights."

    FISHER AND PAYKEL

  • "Insightful and thought provoking - a new perspective on how to show up."

    LOUIS VUITTON MOET HENNESSEY

  • "Could have listened to to her for hours."

    KFC USA

  • "Jaw dropping - on the edge of my seat."

    NANDOS UK 

  • "Maz is everything you want to be. She is engaging, intelligent, energetic and fun."

    WOOLWORTHS

Banking & Finance

  • "Electric, inspiring and out of this world."

    AMERICAN EXPRESS

  • "Captivated the entire room and left us wanting more and feeling empowered."

    MASTERCARD

  • "Need a speaker to break the boredom, invigorate the room, wake up your attendees and get everyone thinking how can we change the game? Maz!"

    ZIP MONEY

  • "Funny, engaging and had everyone involved and laughing. The visual production was fantastic."

    DEFENCE BANK

  • "One of my career highlights! I’ve never seen an audience so captivated and entertained."

    WESTPAC

  • "Invaluable expertise."

    BANK OF QUEENSLAND

  • "One of my favourite sessions this year. Maz is wickedly funny and that immediately endears you to her."

    HSBC UK

Sales & Real Estate

  • "Nobody better to help develop your unique story."

    LAING AND SIMONS

  • "Maz reminds you to get rid of the white noise, be interesting, change your language and create some noise! Be 1% better and do things differently!"

    MILES REAL ESTATE

  • "Maz made a bigger impression on the real estate industry than Oprah did on daytime TV, Steve Jobs did on technology, and Beyoncé did on the music world."

    THE AGENCY

  • "What a powerhouse of a woman, you had me from the moment you walked into the room. The way you engaged the crowd with your delivery was nothing less than exceptional. Inspirational doesn't cut it, your story is incredible."

    REALESTATE88

  • "What an amazing and wildly talented and entertaining speaker Maz is! She rocked the room, captured the crowd and we were all mere putty in her hands."

    AVANTI RESIDENTIAL

  • "Maz’s performance was truly outstanding, leaving a lasting impression on everyone in the room. Her ability to capture and engage the audience was remarkable."

    REIWA

  • "Maz delivered unbelievable content that you can implement and make yourself stand out! Very funny lady, fantastic story teller and one of the best presentations I’ve seen."

    ELITE RETREAT

Health Care & Pharmaceuticals

  • "Maz delivered fresh ideas from a dietetic perspective, but what I had NOT expected was to be incredibly inspired, and uplifted!"

    ENLIGHTEN ME PRODUCTS

  • "Maz is absolutely marvellous, intelligent, quick witted and warm. I’ve been to hundreds of events and never experienced an MC that can orchestrate a room quite like Maz."

    PHARMACY REDEFINED

  • "Maz's style was edge-of-the-seat engaging, straight to the point yet reflective, and highly entertaining. I can honestly say that I have never enjoyed a keynote more. Highly recommend."

    THE GUT HEALTH DIETICIAN

  • "After 4 straight days of a new presenter every hour, Maz was a stand out. We all felt like we had a personal experience and time with Maz. I can't wait for the next time I get the opportunity!"

    NUTRITION AND HOLISTIC HEALTH

Tech

  • "Maz delivered one of the most impactful, engaging and educational keynotes, dropping golden nuggets to help you build your personal brand."

    META

  • "There’s not many people who can hold attention for 2 hours, but Maz is definitely that person! It was honestly one of the most inspiring talks I have ever heard."

    SPOTIFY

  • "Spectacular, insightful, engaging and entertaining."

    OPTUS

  • "Had the team memorised and delivered an incredible workshop on how to create the finest engagements with our clients."

    ATLASSYAN

  • "Maz is a storyteller, inspiring, funny, relevant, engaging, and on point! Generous with her insights and experiences."

    TELSTRA

  • "The honesty, the humour and the quite frankly the most tangible ten top tips I've heard! Already putting them into practice! Book Maz, you won't be disappointed."

    GOOGLE

Education & Training

  • "Challenging, entertaining and totally on point."

    CEO INSTITUTE

  • "Maz’s training session was incredible, highly engaging and filled with strong tips on how to create your brand. Definitely learned a ton and excited to apply it."

    SALESFORCE

  • "Impossible for me to recommend Maz more highly."

    JMC ACADEMY

  • "Transformed my perception and how I connect with others."

    UNSW

  • "Maz’s session was transformational."

    CENTRAL QUEENSLAND UNI

  • "Learned so much from Maz’s session - could listen to her talking for 24 hours and not get bored. Maz is an amazing speaker!"

    UDEMY

Recruitment

  • "Maz will have you engaged, dancing, and fully immersed in the experience. I didn't look at my phone once, and that speaks volumes!"

    PEOPLE2PEOPLE

  • "Maz totally captivated the audience and was by far the most memorable speaker of the conference. If you need to impress a tough audience book her. Thank me later."

    NORWEST RECRUITMENT

  • "Best presenter at a corporate function I’ve ever seen! Such a powerful message."

    RCSA

  • "So, I went to a “boring” work conference recently. Turns out, it wasn’t boring. Turns out I danced for the first time in years. To Rick Astley. In front of strangers. Whilst learning LOADS."

    MINT R2R

  • "Maz's unique ability to connect with diverse audiences, coupled with her deep expertise in communication, coaching, and personal development, truly sets her apart."

    SMITH & CO RECRUITMENT

  • "Informative, insightful and kept the audience entertained. When speaking to other attendees, they all mentioned Maz as their favourite speaker."

    ELIAS RECRUITMENT